Privacy Policy

Effective Date: January 1, 2024 | Last Updated: January 1, 2024

Lancaster AC Repair Pro ("we," "us," or "our") operates LancasterACRepairPro.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or contact us for HVAC services.

1. Information We Collect

Contact Information: Name, phone number, email address, and service address when you submit a contact form, request a quote, or call us.
Service Information: Details about your HVAC system, service needs, and appointment preferences.
Usage Data: IP address, browser type, pages visited, time on site, and referring URLs collected automatically through cookies and analytics tools.
Communications: Records of phone calls, text messages, and emails you send us.

2. How We Use Your Information

Schedule and fulfill HVAC repair, installation, and maintenance services
Respond to inquiries and provide customer support
Send appointment confirmations, service reminders, and follow-up communications
Improve our website and services based on usage patterns
Comply with legal obligations
Send promotional offers (you may opt out at any time)

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic, including Google Analytics and Google Ads call tracking. You can control cookies through your browser settings.

4. How We Share Your Information

We do not sell your personal information. We may share it with service providers, HVAC technicians fulfilling your service request, or when required by law.

5. Call Recording

Phone calls may be recorded for quality assurance. By calling us, you consent to recording. We comply with Pennsylvania's wiretapping laws requiring all-party consent.

6. Data Retention

We retain personal information as long as necessary to provide services and comply with legal obligations — typically up to 7 years for service records.

7. Your Rights

You may request access, correction, deletion, or portability of your personal information. To exercise these rights, contact us using the information below.

8. Children's Privacy

Our Site is not directed to individuals under 13. We do not knowingly collect information from children.

9. Security

We implement industry-standard security measures to protect your personal information. However, no internet transmission is 100% secure.

10. Changes to This Policy

We may update this policy periodically. Changes will be posted with an updated effective date. Continued use of our Site constitutes acceptance.

11. Contact Us

Lancaster AC Repair Pro
Lancaster County, PA
Phone: (717) 483-1673
Website: LancasterACRepairPro.com